Wholesail provides a platform that allows Sellers to issue an Invoice to Buyers and for Sellers to receive payments from Buyers pursuant to that Invoice. Buyers contract directly with Sellers for Transactions. Wholesail does not own or sell the items offered by Sellers and the actual contract for sale is directly between Sellers and Buyers. The Seller is solely responsible for Invoices and setting the prices that Sellers charge Buyers. On behalf of Seller, Wholesail will charge the Buyer’s Payment Account when the Buyer pays an Invoice.
Processing Errors
Wholesail will attempt to rectify processing errors it discovers. If an error results in a charge of more funds than the Buyer authorized, Wholesail will credit the Buyer’s Payment Account for the difference and debit the Seller’s Payment Account for the difference.
If an error results in a charge of less funds than authorized by the Buyer, Wholesail will recover the difference from the Buyer’s Payment Account and credit the Seller’s Payment Account. Failure for a buyer or seller to notify Wholesail of a processing error within ninety (90) days of when it first appears in Seller’s or Buyer’s transaction history will be deemed a waiver of any right to amounts owed to you.
Buyer Voiding a transaction through Wholesail
Buyers can void a Transaction on Wholesail only when funds have not yet been transmitted. Funds are transmitted the same Business Day when sent before the Cutoff Time and next the Business Day when sent after the Cutoff Time. Transactions cannot be voided after funds have been transmitted to the Seller. If a Transaction is voided, no payment is deemed received by Wholesail on behalf of Seller.
Requesting a credit
If the Buyer determines an error with the Invoice or items delivered after payment has been transmitted to the Seller, the Buyer should request a credit directly from the Seller.
If the Seller is not responsive to the Buyer’s credit request, Buyer can dispute payments by contacting Wholesail at support@paywholesail.com, but Wholesail does not participate in the purchase terms between Seller and any Buyer and cannot guarantee any resolution.
Seller should capture a signature from a representative of the Buyer at the point of delivery as proof the items identified on the Invoice were received, inspected, and accepted. If a Buyer disputes a transaction through Wholesail, Wholesail will request proof of delivery from the Seller such as an invoice signed by the buyer.
Disputes, Chargebacks, Refunds, Reversals
Seller is immediately responsible to Wholesail for all disputes, refunds, reversals, returns, or fines regardless of the reason or timing. Seller is liable to Wholesail for the full amount of any settled payment plus any fees if the payment is later invalidated for any reason, including in connection with a claim or a chargeback, or if there is a reversal of the payment.
If a Buyer later disputes the payment or files a claim for a chargeback, the debit or credit card issuer or the originating bank, not Wholesail, will determine whether the dispute is valid and to whom payment is due. Seller agrees to allow Wholesail to recover any amounts due to Wholesail by (i) offset against Seller’s daily receipts from such Buyer, or, if there are no daily receipts, (ii) debiting Seller’s Payment Account or FBO Account, and Seller grants Wholesail a Recovery Authorization as set forth in Wholesail - Seller Terms of Service. If there are insufficient funds in Seller’s balance to cover Seller’s liability, Seller agrees to reimburse Wholesail through other means. If Wholesail is unable to recover the funds from Seller’s Payment Account, Wholesail may take other legal actions to collect the amount due, to the extent allowed by applicable law.
Cutoff time
Wholesail’s ACH-related Services are subject to processing cutoff times (“Cutoff Times”) that may change from time to time. These Cutoff Times are determined by Wholesail’s payment processing providers. Any payments received after a Cutoff Time or on a day that is not a Business Day will be transmitted on the next Business Day. The Cutoff Time for Wholesail’s ACH provider is 6:50 PM Pacific Time. Any payments made after 6:50 PM PT will not be transmitted until the next Business Day.